At Green Trials Tour and Travels, we understand that travel plans may change. Our refund policy is designed to be transparent and fair to all our customers.

1. Cancellation by Customer

• Cancellations must be made via email or phone.
• Refunds will be processed based on the notice period before the यात्रा start date:
  • 7 days or more before travel: Partial refund (after deducting service charges)
  • Less than 7 days before travel: No refund

2. Non-Refundable Services

• Certain bookings such as hotels, transport, permits, and third-party services may be non-refundable.
• Any advance payments made for peak season bookings may not be refunded.

3. Cancellation by Company

• If Green Trials Tour and Travels cancels a trip due to unavoidable circumstances (weather, safety issues, government restrictions), customers will be offered:
  • Alternative travel dates, or
  • Partial/full refund (depending on the situation)

4. No Show Policy

• If a customer fails to appear on the यात्रा start date without prior notice, no refund will be provided.

5. Refund Processing Time

• Approved refunds will be processed within 7–10 business days.
• Refunds will be issued through the original mode of payment where possible.

6. Deductions

Refund amounts may be subject to:

• Service/processing fees
• Cancellation charges from hotels or transport providers

7. Contact Us

For refund-related queries, contact us:

Address: Srinagar – Gulmarg Rd, Reram, Tangmarg, Jammu and Kashmir 193404
Email: bookings@greentrailsindia.com
Phone: +91 96227 64320